Shipping, Returns & Exchanges


mastercard offers convenient exchanges and/or returns at our store in Pointe-Claire

We offer easy and convenient exchanges/refunds! Feel free to bring back your product, with the receipt and original packaging, within 30 days from the date of purchase and we will be glad to personally help you in finding the product that best fits your needs. If you choose to return a pair of shoes by mail, you will have to pay for the return shipping.

* A copy of your original receipt and original credit card slip is required for any exchange or refund. 
* Refunds will be credited to the original payment method.
It is impossible for us to cancel or refund order that have been placed and not yet received. You must wait to receive your order and then return the shoes to the store. Once the shoes have been brought to the store, then we can issue you a refund. 

Our address:
Chaussures le Dépot  48E Brunswick Pointe-Claire, QC H9B 2L3 (Physical and postal returns)


          Shipping is free on orders of $120 or more before tax

  • Shoes can be shipped from our own inventory or warehouses in the United States and Canada. Shipping can take 2 to 14 days.

If you have any unanswered questions regarding a return or exchange please contact us at [email protected] We will be more than happy to assist you!